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How to Get Member Feedback From Your Online Community

 

How to Get Member Feedback From Your Online Community

As hard as your association tries to stay in tune with how your members feel about various touch points, it’s extremely difficult to get an accurate read. For instance, do they think you’re sending too many emails? Is the font color difficult to read? These are the types of things that your members may be thinking, but very rarely does this information make it back into your hands.

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Is My Online Community Too Big?

Is My Online Community Too Big?

A lot of articles that I’ve written on community management tend to focus more on the early stages of development. That is, they focus on creating engagement with the goal of hitting that critical mass where your users are actively communicating with each other on a daily basis.

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